Privacy policy

As the General Data Protection Regulations have come into force, we have updated our privacy policy in order to openly provide you with clear and accurate information on how information collected through our website is used and protected.

Before browsing and booking on the hotel website, we recommend that you read the following terms and conditions of use as well as our privacy policy.
This data protection policy is part of the general conditions governing our hotel services. By accepting our terms and conditions, you expressly agree to the provisions of this policy.
If you do not agree with certain clauses of this document, we recommend that you do not continue browsing this website.

All data that you provide willingly in order to access our services, as well as your browsing data on our website.

Nature of information collected

Personal data / Definition:
Any information collected and recorded in a format that identifies you personally, either directly or indirectly as an individual.

The data that we collect includes the following:

• Your identity (e.g. family name, first name, professional email, company, business sector)

• Information that we collect using cookies and other similar technology, as explained in greater detail below;

• We collect the mandatory information that you enter when completing the booking form which is necessary to get access to our professional platform.

Our data is collected when you visit our website and interact with our services, most notably when:

  • You browse our website;
  • You fill a form on our website to get access to our professional platform;
  • You send to one of the Hotels & Co establishment an e-mail;
  • You call us;
  • You join our social networks;
  • You share a page from our website, either via email or using a social network;

We mainly handle your data when processing your requests for information and reservations, but also to personalize our relationship with you in order to better satisfy your needs. Your data is also processed so that we may carry out statistical analyses.

Purpose of collecting your personal data

There are several purposes:
• to process and respond to your requests: for example when you call us, send us an e-mail or when you fill out a form on our website.
• to manage the distribution of sales and marketing campaigns, thus targeting special offers according to your preferences,
• to deal with claims and legal disputes: for example, to respond to any complaints you may have, to transmit any legal advice and to ensure our interests are protected,
• to manage your rights of withdrawal, transmission, rectification, or opposition of your personal data from our data processing,
• to manage your applications.


For E-mails related to your booking and the information we send you, you are likely to receive from us:
E-MAIL from our Sales & Marketing department, to ensure that you received the required information or to answer to your additional questions.

When you visit our website for the first time, you will be invited to read our cookies policy. Here we explain how these cookies work, for what purpose the cookies are used and what you can do to manage these cookies.

Information collected
In general, you can visit the website without telling us who you are or giving us any personal information. However, when you visit the site, our web server automatically registers certain information such as your Internet Protocol (IP) address and other information such as the name of your Internet Service Provider, your browser, your operating system, the language used, the site from which you have connected, the key words and technologies added to the navigation system available for viewing content, the pages of the site you are viewing and the order of viewing, as well as the date and duration of your visit.

What is a cookie?
Our website, , uses cookies. A cookie is a text file stored on your computer when you visit our site. They enable your computer to be identified during your next visit.

What do we do with these cookies?
We use cookies for the following purposes on our site:
• to analyse our website’s performance using anonymous information about your browsing (for example: page views, number of visits…). We use the “Google Analytics” analysis tool.
The cookies we use do not allow us to identify you personally and are designed to be used only by the Hotels & Co.

The collected data is stored by Hotels & Co for a period of 6 months and will not be transferred to third parties or used for other purposes.

Can I object to my cookies being collected?

You may object to these ‘cookies’ being collected, either generally or on a case by case basis, simply by adjusting the parameters of your browser. Please take a look at this procedure which can be found in your browser settings.

However, we inform you that if you choose to refuse all types of cookies, some features of the site may not be accessible.

You may also opt out of cookies installed in connection with the use of Google Analytics, simply by installing the add-on provided by Google at the following address:

Your data is shared only with service providers with whom we have signed a partnership agreement, enabling us to ensure your request is correctly processed and to optimize your experience when using our services.

Third party access to your personal data

In the single framework of being able to ensure your satisfaction when using our services, we are required to communicate your personal data to internal and external parties.
Internal recipients : hotel staff which may intervene to handle your request.
Further support staff such as the sales, marketing and communication departments who manage your requests when signing up or unsubscribing to our newsletter and special offers, who send you e-mails relating to your requests.
External recipients : administrative bodies or local or national judiciaries if they ask to access your personal data to the extent that the law would require.

Hotels & Co  undertakes to take the necessary measures to ensure data privacy and to prevent their disclosure to unauthorized third parties.

Data security
Sensitive Transactions

Hotels & Co does not control all risks related to the usage of the internet, and draws the attention of internet users to the existence of possible risks inherent in its use and its operation.
Hotels & Co has put in place the appropriate means to preserve the encryption and security of the data you agree to communicate to us, in accordance with the applicable legal and regulatory provisions.
We process your personal data on GLB servers hosted by third parties (network operators or infrastructure service providers) and we ensure that the necessary means are in place to provide secure services. As these servers are located in France, your personal data is processed on a French server. We also impose the same security conditions to our service providers or subcontractors who have access to your personal data, and this within the framework of managing your booking and / or stay at the PALM Hotel & Spa. Their servers are located in France and are thus subject to the same European regulations applicable to the security of personal data.

The personal data that you communicate to us is kept for a maximum period of 10 years, starting from the date of your last visit to our website.
In accordance with the amended French Data Processing and Civil Liberties Law of 6th January 1978, you have the right to modify, delete, oppose and rectify any information concerning you.

You may access your information by contacting:
Mme Frédérique DUPLAIN, Rirectrice Commerciale & Marketing et Responsable du Traitement (DPO)
Palm Hotel & Spa, 43 rue des Mascarins, 97429 Petite-Ile or by email :

To find out more, check your rights on the CNIL website: ->

In the interest of privacy and protection of your personal data, when making your request we ask you to provide a copy of an official document enabling us to identify you. Your request will then be processed as soon as possible and in accordance with the applicable texts.

For any questions, please send an email to:, or a letter to the following address: PALM Hotel & Spa, 43 Rue des Mascarins, Grande Anse, Petite Ile 97429, La Réunion.

We may make changes to this document at any time. Any new policy will come into effect as of the date the policy is put online. We advise you to consult it regularly.